Terms of Our Services

Introduction

Webfactorz is a digital services brand operated by SEA SAPPHIRE TRADING FZ-LLC in the United Arab Emirates, providing services globally. By using our services or entering into a contract with us, you agree to the terms and conditions set out in this document.

Definitions

The following terms are used throughout this document:

• Webfactorz / Company: SEA SAPPHIRE TRADING FZ-LLC and its representatives.
• Client: The individual or entity requesting services.
• Services: All digital services provided by Webfactorz.
• Project: Any work agreed upon between the parties.
• Proposal: A document describing scope, cost, and timeline.
• Scope of Work: The tasks and deliverables defined in the proposal or contract.
• Change Request: Any request that falls outside the original scope of work.
• Third-Party Services: Services provided by external parties (hosting, payments, etc.).

Services

Webfactorz services include but are not limited to:

• Short-form video and Reels
• Commercial and visual ads
• AI video and visual content
• Social media content design
• Educational and awareness content
• Short-form video editing
• AI characters and scene design
• Ideas to visual content and video
• AI UGC Videos

Proposals & Engagements

No project execution begins until all of the following conditions are fully met:

• Written approval of the proposal by the Client.
• Receipt of the agreed-upon initial payment.
• Delivery of all required materials and information.

Initial consultations are complimentary and do not obligate either party.

Payments & Invoicing

• Payment terms, including any deposit and payment schedule, are agreed for each project and confirmed in writing in the proposal.
• For staged payments, the schedule is defined in the proposal.
• Work on any phase does not begin until the corresponding payment is received.
• Invoice due dates are agreed for each project and specified in the proposal.
• Payments made for completed work or approved designs are non-refundable.

Client Responsibilities

The Client agrees to the following to ensure smooth project delivery:

• Provide complete content (copy, images, logos) by agreed deadlines.
• Supply accurate and truthful information about the business and target audience.
• Respond to queries and approve project stages within a reasonable timeframe.
• Designate a single authorized point of contact for decision-making.
• Notify Webfactorz promptly of any changes to project requirements.

Scope of Work

Project execution is limited strictly to what is explicitly defined in the approved proposal or signed contract. Any requirement beyond this scope is considered a Change Request and is subject to separate estimation and billing.

Amendments & Change Requests

• Any request outside the original scope is a Change Request and priced separately.
• Change Requests must be submitted in writing and are not executed until approved and paid.
• The number of revision rounds per phase is defined in the proposal.
• Excessive revisions beyond the agreed limit may incur additional fees.

Timelines

Timelines stated in proposals are estimates and depend on the timely provision of materials and feedback from the Client.

• Client delays in delivering materials or approvals automatically extend the deadline.
• Frequent scope changes may require a revised timeline agreement.
• Webfactorz is not responsible for delays caused by third-party dependencies.

Third-Party Services

Some solutions may rely on third-party services (hosting, payment gateways, libraries, APIs). Webfactorz is not responsible for:

• Pricing or policy changes by third-party service providers.
• Outages or disruptions to third-party services.
• Decisions or restrictions imposed by external platforms.

Intellectual Property

• Usage rights for final deliverables transfer to the Client upon full payment.
• Webfactorz retains the right to use projects for portfolio and marketing unless restricted by NDA or White Label terms.
• Open-source libraries and tools remain subject to their original licenses.
• Client-provided content is the Client's sole responsibility; they warrant ownership of all rights.

Confidentiality

Both parties agree to maintain the confidentiality of non-public information shared during and after the engagement, and not to disclose it to third parties without prior written consent.

Portfolio Rights

Webfactorz reserves the right to showcase completed projects in its portfolio and marketing materials, unless explicitly restricted by a signed NDA or White Label agreement.

Limitation of Liability

To the maximum extent permitted by law, Webfactorz's liability is limited to the value of the disputed service and does not extend to indirect damages, loss of profit, or business losses arising from the use of or delay in services.

Termination

• Either party may terminate the engagement with prior written notice.
• Work completed and materials delivered up to the termination date are non-refundable.
• If terminated by the Client, payment is due for all work completed to date.
• If terminated by Webfactorz for legitimate cause, payments are refunded for uncompleted work.

Electronic Communications

Approvals, instructions, and correspondence via email and agreed official channels are considered legally binding and constitute valid written communication.

Force Majeure

Webfactorz is not liable for any delay or failure in performance resulting from circumstances beyond reasonable control, including natural disasters, government actions, or major technical disruptions.

Governing Law

These terms are governed by the laws of the United Arab Emirates. Any dispute will first be pursued through amicable resolution; failing that, it will be referred to the competent courts in the UAE.

Amendments

Webfactorz reserves the right to update these terms at any time. Existing clients will be notified of material changes. Continued use of services after updates are published constitutes acceptance of the revised terms.

Contact

For any questions regarding these terms or our services, please reach out through the official communication channels published on our website.